Terms & Conditions
DISCLAIMER & WARRANTY:
Every item is handcrafted one at a time and for that reason, they may not look exactly like the examples pictured on this website. Each piece is unique and turns out different from all others.
Sun & Stone Keepsakes is not responsible for items that may be lost during shipping, so please do not send the last of any inclusion.
Gold Plated Jewelry:
Plated jewelry is an affordable option but is not as long lasting as the solid gold, gold filled, or sterling silver options. Even with proper care, plated jewelry will tarnish over time and has the possibility of irritating skin.
Birthstones:
Every stone has been responsibly sourced and is guaranteed to be a pure gemstone. No dyed/simulated stones are used in my process.
DNA Inclusions:
Due to the precious nature of these inclusions (breast milk, cremation ash, hair), I do not make jewelry using the last of your requested inclusion. If you would like to have a piece made with any of the previously stated inclusions, you agree that you have more available and will not be sending anything that could be considered “irreplaceable”. If you choose to send the last of an inclusion, you are accepting the possibility of it all being used or lost during shipping.
Warranty:
I offer a lifetime warranty on all custom jewelry. The warranty is provided at Sun & Stone Keepsakes discretion. The warranty only
covers defects due to manufacturing issues when proper jewelry care has been followed (ex: breast milk stone drastically changing colors, cured resin separating from bezel, stones coming out of settings.) In the event that an issue occurs, please contact the shop directly by email. After contact, a resolution will be made and all return shipping costs will be covered by Sun & Stone Keepsakes.
Jewelry Care:
Instructions for proper jewelry care are provided with every purchase. Please follow these instructions so that your piece will last as long as possible.
Sun & Stone Keepsakes is not responsible for items that may be lost during shipping, so please do not send the last of any inclusion.
Gold Plated Jewelry:
Plated jewelry is an affordable option but is not as long lasting as the solid gold, gold filled, or sterling silver options. Even with proper care, plated jewelry will tarnish over time and has the possibility of irritating skin.
Birthstones:
Every stone has been responsibly sourced and is guaranteed to be a pure gemstone. No dyed/simulated stones are used in my process.
DNA Inclusions:
Due to the precious nature of these inclusions (breast milk, cremation ash, hair), I do not make jewelry using the last of your requested inclusion. If you would like to have a piece made with any of the previously stated inclusions, you agree that you have more available and will not be sending anything that could be considered “irreplaceable”. If you choose to send the last of an inclusion, you are accepting the possibility of it all being used or lost during shipping.
Warranty:
I offer a lifetime warranty on all custom jewelry. The warranty is provided at Sun & Stone Keepsakes discretion. The warranty only
covers defects due to manufacturing issues when proper jewelry care has been followed (ex: breast milk stone drastically changing colors, cured resin separating from bezel, stones coming out of settings.) In the event that an issue occurs, please contact the shop directly by email. After contact, a resolution will be made and all return shipping costs will be covered by Sun & Stone Keepsakes.
Jewelry Care:
Instructions for proper jewelry care are provided with every purchase. Please follow these instructions so that your piece will last as long as possible.
CANCELLATIONS & CHANGES TO AN ORDER:
Cancellations and changes to an order will only be accepted within 24 hours of when the order was placed. No exceptions. This is because I order the jewelry settings immediately after receiving your order. If the order is cancelled within the accepted time frame, a full refund will be issued. If you wish to cancel an order after 24 hours, only a partial refund will be issued due to the cost of materials being accounted for. Changes to an order such as adjusting the ring size or adding/removing design options (pearl shimmer, glitter, hair etc.) are also accepted within 24 hours. If 24 hours have passed, only certain changes can be made. Adding design options is acceptable, but costs extra. Changing ring sizes or jewelry settings is acceptable as well, but costs extra and adds two weeks to the initial TAT. If you would like to add a lock of hair to an item, refer to the last section of this page and follow the instructions to get that inclusion sent in a timely manner.